Privacy policy
Effective Date: May 25, 2018.
This Privacy Policy explains which personal data we (ACR Systems SA) collect and how we use such personal data when you use the ACR Systems SA website (https://acr-sys.com/) and/or any of ACR Systems SA online or mobile products (including the ACR Systems SA mobile apps), ACR Systems SA hardware or software, or other services (“Services”). The controller according to Art. 4 (7) of the General Data Protection Regulation (“GDPR”) is ACR Systems SA (ACR Systems SA, Spacerowa 10, 05-410 Jozefow, Poland, Email: info@acr-sys.com).
We will post any modifications or changes to the Privacy Policy on the ACR Systems SA website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently. If we make a material change to this Privacy Policy, we will notify you by email or by means of a notice on the ACR Systems SA website or via push notifications within our mobile applications prior to the changes taking effect. We regularly update our software applications (including our mobile and desktop applications) to make improvements, including improvements that better serve your privacy rights. To ensure that this Privacy Policy accurately reflects your use of the Services you will need to ensure that you are using the most recent release of the ACR Systems SA ’s software applications.
1. ACR Systems SA International Compliance
We may process, transfer and store your information in Poland and in other locations outside of the European Economic Area. Any transfer of your data to Poland or another location outside the European Economic Area will be in compliance with applicable European data protection laws. In respect of transfers to Poland comply with the E.U. – U.S. and Swiss U.S. Privacy Shield Frameworks, details of which are set out in Section 13 below. In order to safeguard data transfers to other recipients located outside of the European Economic Area and in order to grant sufficient protection of your Personal Data in this context, we use standard data protection clauses adopted by the European Commission according to Art. 46 (2)(c) GDPR. You can find out more about those by contacting us at ACR Systems SA , Spacerowa 10, 05-410 Jozefow, Poland, Email: info@acr-sys.com)
2. The Information We Collect
Information You Provide
ACR Systems SA collects a variety of information that you provide directly to us, including personal data that may be contained in any videos, comments, or other submission you upload or post to the Services. “Personal Data” is information that identifies you and which is collected in the context of:
Uploads or posts to the Services (in which case we collect the following categories of personal data: any Personal Data included within the content that you upload or post);
Contest registration and prize acceptance (in which case we collect the following categories of personal data: Name, postal address, payment details, telephone number and email address);
Customer support and technical assistance (in which case we collect the following categories of personal data: Name, postal address, geo-location, IP address, serial number, telephone number and email address);
Processing your order for products or Services offered by ACR Systems SA (in which case we collect the following categories of personal data:
Name, postal address, billing address, payment details, telephone number and email address);
Registration for your ACR Systems SA products (in which case we collect the following categories of personal data: Name, postal address, telephone number, device ID, serial number, and email address);
Obtaining ACR Systems SA device (such as a gimbal) firmware and application software updates (in which case we collect the following categories of personal data: Name and serial number);
Access to ACR Systems SA products or Services on social networks or third party services (in which case we collect the following categories of personal data: Those categories of data that you provide in accordance with your settings on the social networks or third party services); or
Services provided online or by way of the ACR Systems SA software (in which case we collect the following categories of personal data: Name, postal address, billing address, payment details, telephone number and email address).
3. Information We Automatically Collect
When you use ACR Systems SA ’s Services that connect to the Internet, including but not limited to, when you access the Services via ACR Systems SA devices, applications (web, mobile, desktop software), our websites and web store, we collect the Personal Data from you as described in the following. Such information includes aggregated user data (which does not allow us to identify you), as described in more detail in the following. We also use third party analytics providers and technologies to assist in collecting this information, as further disclosed in the Cookie Policy.
Websites
When you use our websites (including our web store), we collect and analyze the following information about your computer or mobile device: Your browser type, IP address, a mobile device identifier (e.g., a IDFA on Apple products like the iPhone and iPad or similar advertising identifiers), browser language, operating system, error logs, and other similar information.
Mobile Software Applications
When you use a ACR Systems SA mobile application we automatically receive certain information about your mobile device and use of the application, including a mobile device identifier (e.g., a IDFA on Apple products like the iPhone and iPad or similar advertising identifiers), operating system, version, IP address and other similar information, such as time spent in different portions of the ACR Systems SA mobile application and error rates.
Location Information
When you install our mobile applications, you will if legally required be asked for your consent to grant access to your mobile device’s geolocation data. If you grant such permission, we will collect information about your geolocation and will use that information to customize the Services with location-based information and features. You can withdraw your consent at any time. Moreover, you can disable the GPS or other location-tracking functions on your mobile device, provided your mobile device allows you to do this. See your device manufacturer’s instructions for further details.
Information from Other Sources
If you connect to a third party network (such as a social network), platform, or service through the Services, you are asked to authorize us to collect, store, and use in accordance with this Privacy Policy any and all information (such as name, email address and location) that you agreed the network or other third party platform could provide to ACR Systems SA based on your settings on the third party network or platform. You will be asked for your consent when you connect with the third party network, platform, or service via our Services, and/or when you connect with one of our applications through one of these services.
You can revoke your consent at any time with future affect which will not affect the processing of your Personal Data being undertaken until the withdrawal by contacting us at info@acr-sys.com.
4. Cookies and Similar Technologies
Please see our Cookies Policy.
5. Uses of Information
ACR Systems SA uses the Personal Data that it collects as further described in Section 2 above for the purposes and on the legal basis as described in the following:
Customer Service – Based upon the Personal Data you provide us at the time of ACR Systems SA issue registration or purchase, we will communicate with you in response to your inquiries, to provide the services you request. We will communicate with you by email or telephone, in accordance with your preferences.
Such processing of your Personal Data is necessary for the performance of our Services; the legal basis for such processing of your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with such Personal Data and that without such Personal Data we will not be able to send you order-related communications.
The legal basis for such processing of your Personal Data is therefore your consent (Art. 6(1)(a) GDPR). Please note that you are not legally required to provide us with your Personal Data. However, without your Personal Data we will not be able to send you any information as described above.
Service-Related Announcements – We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate it sending us your request to: info@acr-sys.com
Such processing of your Personal Data is necessary for the performance of our Services; the legal basis for such processing of your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with such Personal Data and that without such Personal Data we will not be able to send you order-related communications.
ACR Systems SA Personalization Services – Only with your prior consent, we use the information which we collect when you access the Services via ACR Systems SA devices, applications (web, mobile, desktop software), our websites and web store to create profiles and to further personalize and improve the Services for you, such as by delivering in-application messages and promotions, recommending features, and tailoring content and advertising to you.
The legal basis for such processing of your Personal Data is therefore your consent (Art. 6(1)(a) GDPR). Please note that you are not legally required to provide us with your consent. However, without your Personal Data we will not be able to offer you our ACR Systems SA personalization services as described above.
Order-Related Communications – If you place an order, we will use your name and email address to send you an order confirmation email, a shipping confirmation email.
Such processing of your Personal Data is necessary for the performance of our Services; the legal basis for such processing of your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with such Personal Data and that without such Personal Data we will not be able to send you order-related communications.
6. Sharing and Disclosure of Information
ACR Systems SA does not share, sell, transfer or otherwise disseminate your Personal Data to third parties, unless required by law according to Art. 6 (1)(c) GDPR, unless required for the purpose of your contract according to Art. 6 (1)(b) GDPR or unless you have given us express consent to do so according to Art. 6 (1)(a) GDPR.
We use other third party service providers to offer or facilitate services on our behalf and share your Personal Data with such providers to the extent necessary for such providers to perform their services on our behalf. In particular, we are using a shipping company to fulfil orders, an Ecommerce platform to a provide our web store, a credit card processing company to bill you for goods and services, a cloud based subscription software provider to automate our subscription billing, a data center to administer all online aspects of the Services, an accounts payable provider to process any payments that we make to you and a web messaging provider to serve messages while you browse acr-sys.com. When you order products from ACR Systems SA , we will share your Personal Data as necessary for such third party services providers to provide the applicable service to us or on our behalf. Any sharing of your Personal Data with such third party service providers will be made in accordance with applicable data protection laws and will be limited to the extent necessary. These third parties are prohibited from using your Personal Data any other purposes than those described herein.
We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements according to Art. 6 (1)(c) GDPR. We can also disclose your information in order to pursue our legitimate interest in applying or enforcing our terms and conditions or in responding to any claims, in protecting our rights or the rights of a third party, in protecting the safety of any person or in preventing any illegal activity (including for the purposes of fraud protection and credit risk reduction) according to Art. 6 (1)(f) GDPR. If you have any further questions regarding the balancing test in connection with Art. 6(1)(f) GDPR, please contact us at the contact details set out in Section 16 below.
7. Your Choices
ACR Systems SA provides you with a number of choices with respect to the information we collect and use as discussed throughout this Policy. Some of your choices include:
Marketing Communications. If you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form by leaving the “Opt-In” checkbox blank. If you have opted-in, but no longer wish to receive our newsletters, social media campaigns and promotional emails, you may opt out of receiving them by following the instructions included in each email or by contacting customer support : support@acr-sys.com
ACR Systems SA Personalization Services. As discussed in depth in Section 5, ACR Systems SA may use the information we have collected from and about you to personalize your ACR Systems SA experience. If you do not want ACR Systems SA to provide such personalized services, you may opt out sending us the request to info@acr-sys.com
Tailored Online Advertising Opt-Out. ACR Systems SA strives to provide the public with relevant, value-added content in the form of online advertisements. However, we respect the wishes of anyone who does not want to be tracked by third party advertising companies online. For information on how to opt out of cookie-based online advertising and analytics programs, please refer to our Cookie Policy.
8. Customer Testimonials
At times, we may post customer testimonials on our website. You should not include personal information into such testimonials and in particular use a “nick name” instead of your real name.
9. User-Generated Content
You may be able to disclose information about yourself in the course of contributing user generated content on publicly-available areas of the Services. This includes, but is not limited to: your uploaded photos or videos, full name, email address, phone number, address, interests and content that you have favorited. Your photo or video files may also contain your narrations and captions, as well as data regarding your precise geo-location if you have chosen to manually associate this data with your footage. Your content will also be shared with users of other social media services to which you have chosen to share, consistent with your privacy settings on those services. Such information is unencrypted, public information, may be accessed or recorded by us, and there is no expectation of privacy or confidentiality in such information. Any information, including your Personal Data you submit in the course of such activities can be read, collected, or used by other users. We especially cannot prevent you receiving unwanted messages from other users. If you wish that a specific content generated by you shall be removed from publicly-available areas of our Services, please contact us at info@acr-sys.com
All Personal Data posted on publicly-available areas of our Services are processed in order to provide you with the respective Service according to Art. 6 (1)(b) GDPR.
If you submit your video or other content to ACR Systems SA , we may publish it on the ACR Systems SA website or applications along with certain Personal Data identifying you, e.g., your first and last name or your username provided that you have given us permission to do so. For more information relating to the terms governing your user generated content, please see our Terms of Use.
The legal basis for such processing of your Personal Data is therefore your consent (Art. 6(1)(a) GDPR). Please note that you are not legally required to provide us with your Personal Data. However, without your Personal Data we will not be able to attribute the submitted content to you described above.
10. Information About Your Rights
You have the following rights:
Right of access (Art. 15 GDPR): You have the right to request confirmation as to whether or not your Personal Data is being processed, and, where that is the case, to request access to the Personal Data and information such as the purposes of the processing or the categories of Personal Data concerned.
Right to rectification (Art. 16 GDPR): You have the right to request the correction of inaccurate Personal Data.
Right to erasure (Art. 17 GDPR): You have the right to request erasure of Personal Data without undue delay under certain circumstances, e.g. if your Personal Data is no longer necessary for the purposes for which it was collected or if you withdraw consent on which processing is based according to Art. 6 (1)(a) GDPR and where there is no other legal ground for processing.
Right to restriction of processing (Art. 18 GDPR): You have the right to request us to restrict the processing of your Personal Data under certain circumstances, e.g. if you think that the Personal Data we process about you is incorrect or unlawful.
Right to data portability (Art. 20 GDPR): Under certain circumstances, you have the right to receive your Personal Data you have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so.
Right to object (Art. 21 GDPR): You have the right to object to the processing of your Personal Data under certain circumstances in particular if we process your Personal Data on the basis on legitimate interest (Art. 6 (1)(b) GDPR) or if we use your personal data for marketing purposes.
You may assert those rights at any time by email us to correct or change any information or request which Personal Data (e.g. name, address) we have stored or to assert any other of your rights as mentioned above by filling out our contact form located at http://acr-sys .com/support/ or by emailing us at info@acr-sys.com
11. Right to Lodge a Complaint Before the Data Protection Authority
You have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work or place of the alleged infringement if you consider that our processing of your Personal Data infringes the applicable data protection laws. Please contact us at info@acr-sys.com and we will provide you with detailed information as regards the contact details of the respective competent supervisory authority.
12. Third Party Website Links and Features
ACR Systems SA ’s Services may contain links to or features from other websites. This Privacy Policy covers the privacy practices by ACR Systems SA , and does not cover the privacy practices of third party websites or features. ACR Systems SA is not responsible for the privacy policies and/or practices of third parties. When linking to another Site or using a third party service, you should read the privacy policy on that site or service. To the extent certain third party website features are available on the ACR Systems SA Services, the following terms apply:
We use a Twitter widget (provided by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) to enable users to easily share content found on acr-sy .com by sending a Tweet via their Twitter account. By using this widget, the webpages you viewed will be connected with your Twitter account and disclosed to other users. This includes the sharing of certain information with Twitter. Please see Twitter’s privacy policy at https://twitter.com/privacy for more on the type of information tracked by Twitter via this feature – in particular, the section titled “Widget Data”, and your respective control rights.
https://twitter.com/privacy for more on the type of information tracked by Twitter.
Facebook Like Button: We use a Facebook Like button social plug-in (provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) to enable our website users to easily “Like” content found on acr-sys .com, and thereby share this content with their Facebook Friends. Whenever you view a page of our website containing such plug-in, your browser establishes a direct connection to the servers operated by Facebook. As a result, the content of the social plug-in is transferred by Facebook directly to your browser and embedded in the website being shown. If you visit our website whilst signed into your Facebook user account, information concerning your visit will be transferred to Facebook and Facebook can assign your visit to our website to your account. Please note that a data transfer is triggered already when you visit our website, irrespective whether you interact with the plug-in. Information arising from interaction with the Facebook plug-ins (such as by clicking the Facebook “like” button or by leaving a comment) will be directly transferred to and stored by Facebook. To prevent this you must log out of your Facebook account before visiting our website. Please refer to Facebook’s privacy policy at http://.facebook.com/privacy/explanation.php for more information on the purpose and scope of data collection and data analysis undertaken by Facebook as well as your options to modify settings and how to protect your privacy.
Facebook Messenger: Our Facebook account also uses Facebook Messenger, offered by Facebook, Inc. This functionality enables you to share content through the Facebook Messenger application.
By using Facebook Messenger, Facebook will have access to certain of your Personal Data, in particular your email address. Facebook might store this data in the U.S. Should you not agree with this, you should not use Facebook Messenger. Please see Facebook’s privacy policy for further details at http://.facebook.com/privacy/explanation.php.
Our ACR Systems SA webpage also uses Instagram (provided by Instagram LLC. of 1601 Willow Road Menlo Park, California 94025. United States of America). This functionality enables you to share content through the Instagram application.
By using Instagram, Instagram will have access to certain of your Personal Data, in particular your email address. Instagram might store this data in the U.S. Should you not agree with this, you should not use Instagram. Please see Instagram’s privacy policy for further details at https://instagram.com/about/legal/privacy/before-january-19-2013/.
Vimeo (Videos)
Our website uses Vimeo plug-ins (provided by Vimeo LCC, 555 West 18th Street, New York, New York 10011, USA) to enable you to share content of our website. Whenever you view a page of our website containing such plug-in, your browser establishes a direct connection to the servers operated by Vimeo and the plug-in is displayed on our website. As a result, Vimeo will receive information which of our websites you have visited. If you visit our website whilst signed into your Vimeo user account, Vimeo can assign information concerning your visit to our website to your account. Information arising from interaction with the Vimeo plug-ins (such as clicking or starting videos or posting a comment) will also be assigned by Vimeo to your Vimeo user account. To prevent this you must log out of your Vimeo account before visiting our website. Please refer to the privacy policy of Pinterest at http://vimeo.com/privacy for more information on the purpose and scope of data collection and data analysis undertaken by Vimeo as well as your options to modify settings and how to protect your privacy.
YouTube (Videos)
We use YouTube plug-ins (provided by YouTube (Google, Inc.), 901 Cherry Ave., Second Floor, San Bruno, CA 94066, USA) to enable you to share content of our website. Whenever you view a page of our website containing such plug-in, your browser establishes a direct connection to the servers operated by YouTube and the plug-in is displayed on our website. As a result, YouTube will receive information which of our websites you have visited. If you visit our website whilst signed into your YouTube user account, YouTube can assign information concerning your visit to our website to your account. Information arising from interaction with the YouTube plug-ins (such as clicking or starting videos or posting a comment) will also be assigned by YouTube to your YouTube user account. To prevent this you must log out of your YouTube account before visiting our website. Please refer to the privacy policy of YouTube at https://www.google.de/intl/de/policies/privacy/ for more information on the purpose and scope of data collection and data analysis undertaken by YouTube as well as your options to modify settings and how to protect your privacy.
13. How we Protect Your Personal Information
The security of your Personal Data is important to us. We have implemented state of the art administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information. This includes encrypting our Services using Secure Sockets Layer (SSL) and restricting access to Personal Data to ACR Systems SA employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations. Despite our best efforts, however, no security measures are completely impenetrable.
14. Data Retention
We delete or anonymize your Personal Data as soon as it is no longer required for the purposes we have collected your Personal Data as outlined in this Privacy Policy, unless further processing or storage of your Personal Data is necessary in order to comply with a respective legal obligation. For more information on the different categories of Personal Data and their respective retention periods, please contact info@acr-sys.com
15. Automated individual decision-making, including profiling
We don’t use your Personal Data to make decisions with legal or similar effects for you based only on the automated processing of your Personal Data.
16. ACR Systems SA Contact Info
If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:
ACR Systems SA
Spacerowa 10
05-410 Jozefow
Poland
Email: info@acr-sys.com
